Refund policy

A few things to know before placing your order . ݁₊ ⊹ . ݁ ⟡ ݁ . ⊹ ₊ ݁.

 

PHONE CASES .𖥔 ݁ ˖

Orders
Please review your phone model, size, color, and shipping details carefully before checkout. Since many items are made to order, changes may not always be possible once your order is placed.

Shipping
Orders are usually processed within 2–5 business days before shipping. Delivery times may vary.

Returns
Because many By Sofia pieces are made to order, all sales are final. We’re unable to offer returns or exchanges for incorrect selections made at checkout. If your item arrives damaged, defective, or incorrect due to an error on our end, please contact us within 7 days of delivery and we’ll do our best to help.

 

APPAREL✧˚ ⋆。˚

Orders
Please review your size, color, style, and shipping details carefully before checkout. Since these pieces are made to order, changes or cancellations may not always be possible once your order is placed.

Shipping
Orders are usually processed within 2–5 business days before shipping. Delivery times may vary depending on location and carrier delays.

Returns
Because our apparel is made to order, all sales are final. We’re unable to offer returns or exchanges for incorrect selections made at checkout, including size, color, or shipping details.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at bysofia2024@gmail.com with your order number and clear photos of the issue. If eligible, we’ll do our best to help with a replacement or refund.

 

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Contact
bysofia2024@gmail.com